Refund and Returns Policy – 8Sense Consulting Payment Portal

Effective Date: 10/25/2023

1. Refund Policy

At Eight Sense Consulting Doo, we are committed to providing our customers with a seamless and satisfying online payment experience. We understand that sometimes, circumstances may require you to request a refund. Please review our refund policy below to understand the terms and conditions associated with refunds.

1.1 Eligibility for Refund

We offer refunds under the following conditions:

Unauthorized or fraudulent transactions: If you believe a transaction was made without your authorization or was fraudulent, you are eligible for a refund. You must report such transactions to us within 7 days of the transaction date.
Technical issues: If a technical error on our platform results in an incorrect charge or payment, we will refund the amount in question.
Overpayment: In the event of accidental overpayment, we will refund the excess amount to your original payment method.

1.2 Refund Process

To request a refund, please follow these steps:

Contact our customer support team at contact@8senseconsulting.com or call at ‪(201) 374-3553‬.
Provide all necessary information, including transaction details, to help us process your request promptly.
We will review your request and inform you of the decision within 2 working days.

1.3 Refund Methods

Refunds will be issued through the same payment method used for the original transaction. It may take 7 working days for the refund to be processed and reflected in your account.

2. Returns Policy

Eight Sense Consulting Doo provides online payment services, and as such, we do not sell physical goods or products. Therefore, we do not have a traditional “returns” policy. However, if you have concerns about a payment made through our platform, please follow our refund policy as outlined in Section 1.

3. Contact Us

If you have any questions or need further assistance regarding our refund and returns policy, please contact us at contact@8senseconsulting.com or call at ‪(201) 374-3553‬. Our customer support team is available to assist you during our business hours.

4. Changes to the Policy

We reserve the right to update and modify our Refund and Returns Policy. Any changes to the policy will be reflected on this page and will take effect immediately upon posting.

5. Legal Disclaimer

This policy is a part of our overall Terms and Conditions. Please refer to our full Terms and Conditions document for more information regarding your rights and responsibilities when using our online payment services.